Question 1

Can a company legally refuse to cancel my subscription?

Accepted Answer

Under the FTC's updated click-to-cancel rule (effective 2024), companies must make cancellation as easy as sign-up. If a company makes cancellation unreasonably difficult — hiding the cancel button, requiring phone calls, or using retention tactics — they may be violating the FTC Act.

Question 2

What is a Notice of Revocation and Cancellation?

Accepted Answer

A Notice of Revocation is a formal written cancellation that creates a legal record of your intent to cancel. It cites the FTC's Negative Option Rule and your state consumer protection law, demands confirmation within a set period, and includes a bank dispute addendum authorising your card issuer to reverse future charges.

Question 3

Can I get a refund after cancelling a subscription?

Accepted Answer

Many companies will issue refunds for recent charges when presented with a formal cancellation notice — especially if the cancellation process was unclear or difficult. Cancel Ghost's letter explicitly requests a refund for any charges since your last attempted cancellation.

Question 4

What should I do if a company keeps charging me after I cancel?

Accepted Answer

Send a formal cancellation notice (which Cancel Ghost generates), then contact your bank or card issuer to dispute the charge and block future transactions from that merchant. Most card issuers will issue a chargeback for post-cancellation charges once you provide the written cancellation record.